Refund & Cancellation Policy

Last updated: September 2026

This policy outlines the terms for refunds and cancellations for paid subscriptions on DNB Coach.

1. Subscription Plans

DNB Coach offers a premium subscription, Pro — Monthly, which unlocks detailed answers and additional features. It is billed monthly and renews automatically until you cancel. Introductory pricing, where offered, applies to your first billing period only; the standard price applies from the next renewal onwards.

Some users hold legacy one-time passes (for example "Pro — till 30 June 2027") bought before monthly subscriptions were introduced. These are prepaid for a fixed period, do not renew, and are never charged again.

2. Renewal and Cancellation

• Pro — Monthly renews automatically at the end of each billing period, and your payment method is charged the then-current price unless you cancel before the renewal date.
• Android: Billing runs on a UPI AutoPay mandate through PhonePe. Cancel at any time in the app — open Plans, tap Manage subscription, then Cancel subscription. This stops all future charges and revokes the mandate.
• iOS: Subscriptions bought on an iPhone or iPad are billed and cancelled by Apple. Turn off auto-renewal at least 24 hours before the renewal date, under Settings > [your name] > Subscriptions or at apps.apple.com/account/subscriptions. DNB Coach cannot cancel an Apple subscription on your behalf.
• Your premium access remains active until the end of the period you have already paid for. Cancelling never ends access early.
• Legacy one-time passes need no cancellation — they simply expire on their stated end date and are never auto-charged.

3. Refund Policy

Purchases made on iOS are processed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com, or under Settings > [your name] > Subscriptions. DNB Coach cannot issue, approve, or deny a refund for an Apple purchase.

For purchases made on Android, the following applies:

• Refund requests must be made within 7 days of the charge.
• Refunds will be considered on a case-by-case basis for the following reasons:
  • Technical issues preventing access to paid content
  • Duplicate or accidental payments
  • Service not delivered as described
• Refunds will not be provided if:
  • You have accessed premium content after the charge
  • The request is made more than 7 days after the charge
  • The account has been terminated for violating Terms & Conditions
• An unwanted renewal charge is considered under the accidental-payment heading only if you request it within 7 days and have not used premium content in that period. To avoid unwanted renewals, cancel before the renewal date.

4. How to Request a Refund

1. Email us at dwijnrb@gmail.com with the subject line "Refund Request".
2. Include your registered email address and reason for the refund.
3. Attach the payment receipt or transaction ID (available in the app under Profile > Purchase History).

For purchases made on iOS, use Apple's process described in Section 3 — we are unable to process those refunds.

5. Refund Processing

• Approved refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing time may vary depending on your bank or payment provider.
• No prorated refunds are offered for partially used subscription periods.
• Refunds for purchases made on iOS are processed on Apple's timeline, not ours.

6. Contact

For refund or cancellation queries, reach out to us at dwijnrb@gmail.com or +91-9148445371. The DNB Coach App and Platform are operated by Viralworks Technologies Private Limited, Bengaluru, Karnataka, India.